Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery
  • MOST orders are processed and shipped within 48-72 business hours of receipt of orders. Comphy Co items ship directly from Comphy Co and may take up to 2 - 3 weeks for delivery.  You will be updated with the tracking # once your order has shipped.

    Please note when Free Shipping is offered, this is applicable for customers in the continental United States only.

     



  • Return Policy
  • RETURN POLICY

     We will accept returns provided an authorization has been given and provided it is an Eligible Item for return.
    Authorization: Contact us by either e-mail or telephone within seven days of receipt of item(s) if you are requesting a return authorization (RA).  Unless previously agreed, there will be a 10% restocking fee.
    Shipping: Unless previously agreed, the customer is responsible for the shipping expense on returned item(s).
    Refunds: The Comphy Co. processes refunds within three working days after receipt of the returned item(s) in accordance with the terms and conditions of the RA.
    Eligible Items:
    A.  Any item that is defective in either sewing or fabric within one year of receipt by customer
    B.   Any item that has not been removed from its original wrapping 
    C.   Any regular (not custom-made) item
    Non-Eligible Items:
    A.   Sheets and/or pillowcases are not eligible for return if they have been used.  Under health and hygiene regulations these products cannot be resold.
    B.   Custom-made items
    C.   Items used in a manner for which they were not intended